Tag Archives: word(s)

how to rehearse a round table with a rectangular table

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AIGA Maine presents - ABSTRACT: The Future of Design in Media TODAY at USM's Abromson Center, Hannaford Hall
© 2011 Dave Weinberg

Pictured (l to r)
Alice Twemlow (Moderator)
Chair, d-crit MFA Program, School of Visual Arts

Florian Bachleda
Creative Director, Fast Compnay
on REDESIGN

Gael Towey
Chief Editorial and Creative Director, Martha Stewart Living Omnimedia
on BRANDING

Dirk Barnett
Creative Director, Newsweek Daily Beast Company
on PROCESS

Arem Duplessis
Design Director, The New York Times Magazines
on REINVENTION

Luke Hayman
Partner, Pentagram
on IDENTITY

Scott Dadich
VP, Digital Magazine Development, Condé Nast
on TECHNOLOGY

ABSTRACT: The Future of Design in Media
AIGA Maine

take out before take off

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delta vouches for dinner and then some
© Dave Weinberg

Kudos to Delta Airlines for taking ownership of an unavoidable, but extended service delay. The ground team took proactive ownership of the situation and did at least three things right:

    1. Provided frequent status communications regarding delay along with drinks and snacks
    2. Provided airport meal vouchers and future flight coupons to affected customers
    3. Demonstrated a really good attitude that helped keep frustrations to a minimum

Somewhere in the hierarchy of Delta the ground team was empowered to make some decisions based on the circumstances and turned the lemon into lemonade (or in my case, malbec and a really excellent burger…)